Terms of Use

Welcome to kirklandhousecleaners.com. These Terms of Use govern your access to and use of the website operated by Kirkland House Cleaners ("KHC," "we," "us," or "our"). By using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

These Terms apply primarily to use of the website. Specific cleaning services, estimates, scheduling arrangements, payment terms, and other service details may also be subject to separate agreements or communications between you and Kirkland House Cleaners.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, protect, and share information submitted through the website.

Website Use

You may use kirklandhousecleaners.com for lawful personal and business purposes related to learning about our services, requesting estimates, contacting us, making authorized payments, and accessing information provided by Kirkland House Cleaners.

You agree not to:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to the website, servers, systems, or data
• Interfere with or disrupt the operation or security of the website
• Submit malicious code, automated spam, fraudulent payment attempts, or abusive requests
• Use automated systems to access the website in a way that places an unreasonable burden on our systems
• Copy, reproduce, distribute, or commercially exploit website content without authorization
• Misrepresent your identity or provide false information when submitting forms or making payments

We reserve the right to restrict access to the website or certain features when reasonably necessary to protect the website, our customers, our business, or third parties.

Estimates and Service Requests

Information submitted through our Get Your Price form, contact forms, email, phone, or other website features may be used to prepare an estimate or discuss cleaning services.

An estimate submitted through or resulting from the website does not create a binding service agreement unless and until service details, scheduling, pricing, and other applicable terms are confirmed by Kirkland House Cleaners.

Prices may vary depending on factors such as the size and condition of the property, type of cleaning requested, frequency of service, requested extras, accessibility, and other service-specific requirements.

Cleaning Services

Kirkland House Cleaners provides residential and commercial cleaning services, which may include recurring cleaning, deep cleaning, move-in and move-out cleaning, post-construction cleaning, and other cleaning services agreed upon with the customer.

The specific scope of work may vary depending on the service requested and the arrangements made with the customer. Customers are responsible for providing accurate information about the property, requested services, access requirements, and any conditions that may affect the cleaning.

Scheduling and Property Access

Customers are responsible for providing reasonable and safe access to the property at the agreed service time.

If access cannot be provided, if the property presents unsafe conditions, or if circumstances prevent the scheduled service from being performed, Kirkland House Cleaners may need to reschedule, modify, or cancel the appointment.

Scheduling arrangements, cancellation terms, or other appointment-specific requirements may be communicated separately when service is booked.

Payments

Payments made through kirklandhousecleaners.com are processed through third-party payment providers. Kirkland House Cleaners currently uses Authorize.Net for online payment processing.

Payment card and other sensitive payment information may be entered directly into systems operated or secured by the applicable payment provider. Kirkland House Cleaners does not require customers to create an online account in order to make a payment through the website.

By submitting a payment, you represent that you are authorized to use the payment method provided and that the information submitted is accurate.

Refunds and Service Concerns

Payments for completed cleaning services are generally non-refundable unless otherwise agreed by Kirkland House Cleaners or required by applicable law.

If you believe there is a billing error or if the cleaning does not meet your expectations, please contact us promptly. We will review the concern and work with you in accordance with our satisfaction guarantee and the circumstances of the service provided.

Any refund, credit, re-cleaning, adjustment, or other resolution will depend on the specific circumstances and any applicable service agreement or legal requirement.

Satisfaction Guarantee

We stand behind the quality of our work. If something does not meet your expectations, please contact us as soon as reasonably possible and explain the issue. We will review the concern and determine an appropriate response, which may include addressing the area that requires additional attention.

Our satisfaction guarantee does not create an automatic right to a refund and does not limit any rights you may have under applicable law.

Electronic Communications

When you contact us through the website, submit a form, make a payment, or communicate with us by email or other electronic means, you agree that we may respond electronically when appropriate.

Electronic communications may include estimate information, scheduling details, payment confirmations, service-related notices, responses to inquiries, and other communications related to your interaction with Kirkland House Cleaners.

Third-Party Websites and Services

The website may contain links to third-party websites, services, social media platforms, payment providers, review platforms, maps, or other external resources.

Kirkland House Cleaners does not control these third-party websites or services and is not responsible for their content, availability, security, privacy practices, or terms.

A link to a third-party website does not necessarily mean that Kirkland House Cleaners endorses or guarantees that website, service, organization, or its content.

Intellectual Property

Unless otherwise indicated, the content of kirklandhousecleaners.com, including text, graphics, logos, photographs, design elements, page layouts, and other original materials, is owned by or licensed to Kirkland House Cleaners and is protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial purposes related to evaluating or using our services.

You may not reproduce, republish, distribute, modify, sell, license, create derivative works from, or commercially exploit website content without prior written permission from Kirkland House Cleaners or the applicable rights holder.

Website Information

We make reasonable efforts to keep information on the website accurate and current. We do not guarantee that every page, price, service description, availability statement, or other item of information will always be complete, current, or free from errors.

We may update, modify, remove, or correct website content at any time without prior notice.

Availability of the Website

We do not guarantee uninterrupted access to kirklandhousecleaners.com. The website may occasionally become unavailable because of maintenance, updates, technical problems, security measures, hosting issues, or circumstances outside our control.

We may modify, suspend, or discontinue website features when reasonably necessary.

Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.

Kirkland House Cleaners does not make warranties regarding uninterrupted website availability, complete accuracy of website content, or the absence of technical errors.

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot legally be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, Kirkland House Cleaners will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from your use of, or inability to use, the website.

This limitation does not exclude liability that cannot lawfully be excluded or limited and does not alter rights or remedies that may apply separately to cleaning services provided by Kirkland House Cleaners.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kirkland House Cleaners and its owners, employees, contractors, and representatives from claims, losses, liabilities, costs, or expenses arising from your unlawful misuse of the website, violation of these Terms, infringement of third-party rights, or submission of fraudulent or malicious information.

Children

The website and our cleaning services are intended for adults. We do not knowingly offer website accounts or services directly to children under 13.

If you are under 18, you should use the website only with the involvement or permission of a parent or legal guardian when appropriate.

Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Any dispute relating specifically to use of the website will be handled in accordance with applicable Washington and federal law. Nothing in these Terms limits any jurisdiction, venue, consumer protection, or other legal right that cannot lawfully be waived.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

No Waiver

If Kirkland House Cleaners does not enforce a provision of these Terms on one occasion, that does not waive our right to enforce the same or another provision later.

Changes to These Terms

We may update these Terms from time to time to reflect changes to the website, services, payment methods, business practices, or legal requirements.

The current version will be posted on the website with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

Contact Us

If you have questions about these Terms, please contact:

Kirkland House Cleaners
11335 NE 122nd Way #105
Kirkland, WA 98034
Phone: 206-214-8555
Email: [email protected]

Last updated September 16, 2026