Privacy Policy

Kirkland House Cleaners respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through kirklandhousecleaners.com, how we use it, when it may be shared, and the choices available to you.

Our website does not offer customer account registration or user profiles. Personal information is primarily collected when you contact us, request a cleaning estimate, communicate with us, or use other features of the website.

Information We Collect

We may collect personal information that you voluntarily provide through our website, including:

• Name
• Email address
• Phone number
• ZIP code or service location information
• Home size
• Type of cleaning service requested
• Information included in messages or inquiries
• Other information you choose to provide when requesting service or contacting us

Our website and service providers may also automatically receive limited technical information when you visit the site, such as your IP address, browser type, device information, referring page, pages visited, and the date and time of your visit. This information helps operate, secure, maintain, and improve the website.

When We Collect Information

We collect information when you:

• Submit a Get Your Price request
• Complete a contact form
• Contact us by email, phone, or through the website
• Use certain website features
• Make or initiate an online payment

How We Use Your Information

We may use information collected through the website to:

• Respond to questions, estimate requests, and service inquiries
• Prepare cleaning estimates and communicate about requested services
• Schedule, provide, and manage cleaning services
• Communicate with existing and prospective customers
• Process and confirm payments
• Provide customer service and resolve service-related concerns
• Protect the website from spam, fraud, abuse, and security threats
• Maintain and improve the website and its functionality
• Comply with applicable legal, regulatory, accounting, and business requirements

We do not use website registration or customer-account profiles because the website does not provide those features.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and visitor experience. Cookies are small data files stored by your browser that help websites recognize browsers or remember certain technical information.

Cookies or similar technologies may be used to:

• Support essential website functionality
• Protect forms from spam and automated abuse
• Maintain website security
• Understand general website traffic and usage
• Improve website performance and usability

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

Google reCAPTCHA

We use Google reCAPTCHA to help protect website forms from spam, automated submissions, and abuse. reCAPTCHA may collect technical and interaction information as part of its security functions.

Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Analytics and Website Performance

We may use website analytics, performance, or diagnostic tools to understand how visitors use the website, identify technical problems, measure traffic, and improve website functionality.

These services may collect information such as IP address, device and browser information, referring pages, pages viewed, and general interaction data. Where third-party analytics services are used, their handling of information is also governed by their own privacy policies.

Online Payments

If you make a payment through our website, payment information may be collected and processed by our third-party payment service provider.

Sensitive payment credentials, such as complete credit card or bank account information, are handled through the payment provider's systems according to its own privacy, security, and payment-processing practices. Kirkland House Cleaners may receive transaction information necessary to confirm, document, and manage your payment.

Please review the applicable payment provider's privacy policy for additional information about how payment data is processed.

How We Share Information

We do not sell personal information for money.

We may share information with service providers that help us operate our website or business when reasonably necessary to provide their services. These may include providers involved with:

• Website hosting and maintenance
• Email and communications
• Form processing
• Website security and spam prevention
• Analytics and website performance
• Payment processing
• Technical support and website administration

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, prevent fraud or abuse, protect the safety of others, or address legal claims.

If the business or its assets are transferred, reorganized, or sold, relevant information may be transferred as part of that transaction, subject to applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites, resources, social media platforms, review services, payment providers, or other external services.

We do not control the privacy practices or content of third-party websites. When you visit another website or use a third-party service, its own privacy policy and terms apply.

How We Protect Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, electronic transmission, or storage system is completely secure. We therefore cannot guarantee absolute security of information transmitted through or stored in connection with the website.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, responding to inquiries, resolving disputes, protecting our business, and meeting legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Choices

You may contact us to ask about personal information you have provided to us or to request that we correct or delete information, subject to applicable legal and business-record requirements.

Because our website does not provide customer accounts or registration, there is no online account profile for visitors to access or modify.

You may also control cookies and similar technologies through your browser settings.

Do Not Track and Privacy Signals

Some browsers provide a "Do Not Track" setting or other privacy signals. Because there is not a single universally adopted technical standard for responding to all such signals, our website may not respond to every browser-based privacy signal.

You may still manage cookies, browser permissions, and other privacy settings directly through your browser or device.

Children's Privacy

Our website and cleaning services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If we learn that personal information from a child under 13 has been submitted to us without appropriate authorization, we will take reasonable steps to delete it.

Email Communications

We may use your email address to respond to inquiries, provide requested estimates or service information, communicate about scheduled or completed services, and send other communications related to our business relationship.

If we send promotional email communications that include an unsubscribe option, you may use that option to stop receiving future promotional messages. Service-related or transactional communications may still be sent when necessary to provide requested services or respond to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or legal requirements.

When we make changes, we will update the date shown at the bottom of this policy. We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle information, please contact us:

Kirkland House Cleaners
11335 NE 122nd Way #105
Kirkland, WA 98034
Phone: 206-214-8555
Email: [email protected]

Last updated September 16, 2026